Refund Policy

All cancellations and requests for refunds must be made in writing to [email protected]. Please allow 3-5 working days for the processing of your request and cancellation confirmation. 

95% of the conference fee can be refunded if the participation is cancelled before 15 May 2019.

50% of the conference fee can be refunded if the participation is cancelled between 15 May and 6 June 2019.

No refund will be issued for cancellations received after 6 June 2019.

Refunds will be made in the following ways:

  • Credit cards: refunds for credit card payments will only be to the original card charged
  • Bank transfers: a transfer will be made back into the account from which the original payment was made

 

Registrant substitution policy

Registrants may send a substitute in their place instead of requesting a refund. In such cases the registrant is obliged to inform the NATO StratCom COE via e-mail ([email protected]) about the change and provide the name, surname, and position of the person attending in their stead. Any financial transactions concerning the registration fee will have to be dealt with by the registrant and the substitute. 

In the case of force majeure, if the NATO StratCom COE is not able to hold the event, NATO StratCom COE will be obliged to reimburse the received payments subject to deduction of any costs it has incurred in preparing the event. This liability only extends to the payments made directly to NATO StratCom COE and not to payments made by the attendees to the hotel or airlines.

 

The policy, as stated on this page, is valid from 5 February, 2019.